IT ONLY TAKES A MINUTE!Solarplicity was founded in 2009, and back then was known as LoCO2 energy. They are an independent energy company that focuses on providing green energy to businesses and homes across the UK.
Below is an overview of Solarplicity, their business energy prices and a review of their services from current and previous customers.
Topics
Solarplicity Electricity Tariffs
The online information regarding Solarplicity tariffs is limited with customers being encouraged to use their postcode to receive price estimates.
Fixed Price Electricity Plans
The below rates are based on a Solarplicity electric 1 year fixed price tariff for a 3 bedroom house in the London area:
- Blended Rate: 14.99 pence per unit (kWh) + free LED bulbs
- Includes 5% VAT
- Rate is based on expected volume.
Solarplicity Business Electricity Tariffs
Solarplicity business energy rates for microbusinesses are the same as the above domestic rates but larger businesses are encouraged to contact them to request a quote as they do not display their business electricity rates online. Their tariffs include:
- No standing charge
- 100% renewable electricity
- No hidden charges
- Fair market price
Solarplicity also offer complete solar solutions to commercial clients such as governments, schools, sports venues, new builds and corporations.
Solarplicity Gas Tariffs
The below rates are based on a Solarplicity gas 1 year fixed price tariff for a 3 bedroom house in the London area:
- Blended Rate: 3.60 pence per unit (kWh)
- Includes 5% VAT
- Rate is based on expected volume.
Solarplicity Business Gas Tariffs
The gas tariff information is the same as the above electricity information.
Solarplicity Company Profile
Solarplicity is the result of a merge that took place in 2017 between LoCO2, TradeLink Solutions and TLS Hydropower. Before becoming an energy provider, solarplicity specialized in the installation of solar panels meaning they have a plethora of knowledge and experience in this sector allowing them to offer businesses complete solutions in generating electricity from solar. They have helped clients including Paddington Train Station, Kings College Hospital and Dunelm Mill to become more environmentally friendly by using solar.
Solarplicity also offer Smart Meters as standard to domestic customers and allow customers to submit their smart meter readings online.
Solarplicity are an excellent choice for businesses of all sizes, they guarantee their prices are lower than the big 6 and they pride themselves in providing green energy. Solarplicity strives to be a transparent company leading the way in supplying renewable energy.
Current Offers
- Prices guaranteed to be lower than the Big 6 energy companies
- Free energy saving LED light bulbs when you switch your electricity to one of their fixed energy plans
- £25 discount if you switch to their SMART fixed plan for both gas and electricity
- £10 discount if you switch to their 12 month fixed plan
Solarplicity Business Energy Reviews
The Solarplicity business review selection online reveals a mixed bag, there seem to be ongoing issues regarding communication that many customers have experienced. Below are some of the recent online reviews from customers.
Trustpilot Score 3.5/10
Money Supermarket Rating 3.7/5
Positive
Below are 5 recent positive reviews from customers using Solarplicity service.
“Completely seamless switch to an energy …
Completely seamless switch to an energy provider that offers 100% renewable electricity at lower prices than my previous supplier – win/win!” Happy Customer London SW4 via Trustpilot
“I am very pleased with Solarplicity
I am very pleased with Solarplicity. Low price, good customer service.” Irene via Trustpilot
“Excellent Service.
Excellent Service. Been with this company 12 months with no issues. My deal has come to an end and they have rewarded me to stay with them at very competitive kW rates and discounts. Andre was very helpful and friendly and I will now benefit from a Smart meter being installed soon. Considering it was lunchtime (peak) the call was picked up within 2 minutes and Andre was apologetic for me having to hold. Thank you Solarplicity – you have it right!” Lisa Galley via Trustpilot.
Efficient and helpful “I can’t comment on bills yet, as I’ve only just switched, but I can confirm that the switch was hassle-free, delivered on the date they said (approx 2-3 weeks) and the telephone service has been efficient and helpful – so I definitely recommend Solarplicity thus far. I would’ve switched to renewables anyway (well, as long as they weren’t significantly more expensive than mainstream suppliers, as I live on my own) so I’m delighted to be talking with my wallet. I expect my bills to be cheaper or the same as regular suppliers, so if you’re in the same position as me, there’s no reason not to switch to renewables. Do it!” Emmahen via Money Saving Expert.
Solarplicity Review
“Switch last month, no problems what so ever, no problems communicating with them, very pleased with the company.” Saltburn64 via Money Saving Expert.
Negative
Below are 5 Solarplicity complaints from recent customers.
“Stay well clear of this company
I have been trying to get electricity readings updated for the past 4 months, tried phone and emails, yes they have answered some of my emails but all I get is excuses sorry couldn’t recommend this company” Ian Mcintyre via Trustpilot.
“Poor customer service – disappointed and angry
Waiting for customer service to answer always takes 30min+ and all the employees are inconsistent with their answers and have poor communication skills. It comes across that they aim to identify your problem asap and confirm that they’ve ‘fixed it’ without actually listening to your complaint or issues and I have had different answers for the same questions on multiple occasions when i’ve tried to sort out going on a fixed contract. I would also like to add that it is unacceptable that customer service takes 5+weeks to answer an email about an ongoing issue that you have raised, especially if you have to stay on hold for 30-40min to access customer service by phone to address the issue of not getting a reply about an official request that you’ve made, being told that you will be contacted in the next week and then never hearing from them again, apart from an apology when you ring up again to complain” Karolina Sadauskaite via Trustpilot.
“Avoid This Company!
Very poor customer service despite spending 2mth trying to get them to return a phone call or an email about the discrepancies in my payment and usage. My direct debit payment falls a long way short of my projected usage even though I provided them with accurate meter readings from the outset. Avoid this company at all costs.” Emma via Truspilot.“Poor Customer Service
I have found it very difficult to get my surplus credit refunded from Solarplicity. I noticed that the credit on my account was increasing each month, even through the winter until it was almost £200. I requested that my direct debit be lowered, and to be refunded the excess amount. The direct debit was changed immediately, but geting the money back has been a much more of a problem. After numerous phonecalls, and waiting periods, I have just lodged an official complaint and am waiting on a response. Still no sign of any money in spite of me having been assured of it’s processing several times. Has anyone else experienced difficulties like this?” Lainey777 via Money Saving Expert.Contact Issues “I joined Solarplicity a year ago, and apart from a rocky start transferring my supply, everything has been ok. But as my tariff is coming to an end, I’ve been trying to contact them. I’ve waited on hold for hours for the past three days, with no one picking up. I’ve emailed twice, with no reply. Are they still in business? It is scary when your energy supplier doesn’t seem to be at home” Alistair Brown via Money Saving Expert.
- Contact information clearly displayed online? Yes.
- Customer reviews available on website? Partial, solar panel installation success stories are displayed.
- Easy to request quotes? Yes.
- Useful information on website? Limited information available regarding their energy plans and tariffs.
Solarplicity offers 100% renewable electricity and green gas for domestic and business customers at competitive prices, with prices guaranteed to be less than the big 6. We help make switching energy provider easy, simply click here to fill out a form and we’ll do the rest.
