PFP is an independent UK based energy provider. They supply electricity and gas to business and domestic customers at competitive prices across the UK.

Below is an overview of PFP, their business energy prices and a review of their services from current and previous customers.

PFP Energy Business Electricity Tariffs

PFP allow you to view their current tariffs on their website using your postcode to see the latest tariffs available in your area. Although it is unclear whether they offer a separate PFP energy business tariff or if businesses are offered the same rates as domestic tariffs, it is easy to request a quote on their website.

Below are the current PFP energy tariffs.

Note – the PFP energy electric prices indicated are for the ‘payment on receipt of bill’ option in the London area:

Fixed price

• Unit rate 15.06 pence per kWh
• Standing charge 42.23 pence per day
• Price guaranteed for 12 months

Simple Clear

• Unit rate 15.52 pence per kWh
• Standing charge 47.61 pence per day

Prepayment plan

• Unit rate 14.47 pence per kWh
• Standing charge 29.05 pence per day

PFP Energy Business Gas Tariffs

Note – the PFP energy gas prices indicated are for the ‘payment on receipt of bill’ option in the London area:

Fixed price

• Unit rate 3.92 pence per kWh
• Standing charge 37.93 pence per day
• Price guaranteed for 12 months

Simple Clear

• Unit rate 4.20 pence per kWh
• Standing charge 41.93 pence per day

Prepayment

• Unit rate 3.83 pence per kWh
• Standing charge 27.17 pence per day

PFP Energy Company Profile

PFP launched in October 2015 making them a relatively new energy supplier. They claim to focus on simplicity, offering easy to understand, low cost tariffs to their customers. PFP ask customers to submit their meter readings monthly to improve billing accuracy, unlike many providers they do not use smart meters. When using the PFP energy service provider you can choose from several tariffs and payments methods depending on what best suits you, you can also manage your account online.

Current Offers

• Save up to £40 a year by managing your bills online
• Save up to £50 a year by paying via direct debit
• £7.50 discount if you use PFP for both gas and electricity

PFP Energy Business Reviews

When looking online at the PFP energy review selection from past and present customers it is clear to see many customers are happy but the majority of PFP energy complaints are regarding the customer service and the waiting times when calling for assistance.

• Truspilot 7.6/10
• Which? 76%
• Money Supermarket 4.6/5

Positive

Below are 5 recent positive reviews from customers using PFP energy.

“Great customer service

I chose PFP as my new provider at the start of a property lease. There were a few teething problems due to the previous energy supplier but PFP provided great customer service and sorted out any issues by email within hours. Meter readings need to be sent over manually monthly but I would recommend this energy provider to anybody.” Zoe via Trustpilot.

“Brilliant company competitive price

Brilliant company competitive price. Great customer service very happy” Alison via Trustpilot.

“These guys make energy easy

These guys make energy easy, honest and cheap… I’ve been with them a year, after trying EDF, British Gas, Sainsburys, EON, SSE – the whole lot -and I can honesty say PFP are the best.” Caroline via Trustpilot.

Value for money
“The value for money is excellent. I changed to them two months ago and they were highly efficient with thorough and useful paperwork.” Jon724 via Money Supermarket.

Pleasant
“Pleasant, easy to deal with, good customer service.” PFP customer via Which?.

 

Negative

Below are 5 PNP energy complaints from recent customers.

“Lack of communication

Unfortunately, I cannot get through to speak to anyone. So this review may seem harsh, but the fact that I cannot get through to discuss my account with anyone is totally frustrating.” Valerie via Trustpilot.

Long waits
“PFP are great on the login page, but Customer service isn’t the best. Long waits on the phone.” Martin via Trustpilot.

“Gone downhill.

This company used to offer excellent customer service. But as it has grown, the service has markedly declined – presumably because no extra staff have been employed to handle the extra load. Trying to get in touch by phone is now hopeless due to endless delays, and replies to emails often take days. I would rate the service as poor. Pricing, however, remains competitive.” Tony via Trustpilot.

“Not impressed

We have a Smart Meter which PFP are unable to read resulting in someone coming to read the meter a couple of times a year plus the person who reads the gas does not read electric and vice versa. We are not very happy.” Carol via Trustpilot.

“Awful customer service.

Awful customer service, they messed up my bill thought they sorted it out then they messed up again. They do not reply to emails or ring you back at an appropriate time. No one seems to be able to answer my queries keep having to go over and over the same thing.” John via Trustpilot.

• Contact information clearly displayed online? Yes.
• Customer reviews available on website? Yes, they display their Trustpilot rating along with positive Trustpilot reviews.
• Easy to request quotes? Yes.
• Useful information on website? Limited information available regarding their energy plans but you can access the latest tariffs in your area with ease.

PFP energy business energy is available at competitive rates with simplified tariffs. If you’d like to switch we can help make it easy, simply click here fill out our form and we’ll do the rest.